Golisimo Casino Privacy Policy

How Golisimo Casino Handles Your Data

This policy explains how Golisimo Casino, operated by Casolinia Group under an Anjouan Gaming Authority licence, collects and uses the personal information you share with us. It applies to the website, the web app and every service reached through your account.

By opening an account or using casino Golisimo, you agree to the practices set out below. We keep this policy current, and the date at the foot of the page shows when it last changed.

Information We Collect at Casino Golisimo

We gather only what we need to run your account, meet our legal duties and keep play safe. The categories fall into three groups:

• Account details you give us: name, date of birth, email, phone number, address and login credentials.
• Financial details tied to the cashier: payment method, transaction history and the records needed for anti-money-laundering checks.
• Technical details gathered automatically: IP address, device type, browser, and the pages you view, collected through cookies and similar tools.
• Verification documents you upload for identity and age checks, such as proof of ID and address.

We do not knowingly collect data from anyone under 18, and any account that cannot confirm its holder is an adult is closed.

Why Golisimo Casino Uses Your Information

Each piece of data has a clear purpose. We process your information in order to:

• Open, run and secure your account and the games within it.
• Process deposits and withdrawals and keep accurate financial records.
• Carry out identity, age and anti-money-laundering checks required by our licence.
• Provide customer support and respond to your questions.
• Detect fraud, protect the platform and enforce our terms.
• Send service messages and, where you have agreed, marketing about Golisimo Casino offers.

We rely on several legal bases for this: performing our contract with you, meeting legal obligations, our legitimate interest in running a safe service, and your consent where it is required, such as for marketing.

Sharing Data with Third Parties

We never sell your personal data, and we never rent or trade it for someone else's marketing. We share it only where it is needed to run the service or to meet the law, and always under proper safeguards.

Trusted partners include payment processors, identity-verification providers, game studios, cloud hosting services and our analytics tools. Each one is bound by a contract that limits them to the task we set and holds them to the same standard of care we apply ourselves.

Where a regulator, the police or a court makes a lawful request, we may also be required to disclose information held by casino Golisimo. We release only what the request covers, and we keep a record of any such disclosure so that it can be reviewed later.

Data Retention and Security

We keep your data only as long as your account is active and for as long afterwards as our licence and anti-money-laundering rules require, which is typically several years. When a retention period ends, we delete or anonymise the records so they can no longer identify you.

Different records carry different timescales. Financial and verification data tied to anti-money-laundering duties is held longest, while marketing preferences fall away soon after you opt out or close your account.

SSL encryption protects data in transit, access is limited to the staff who need it, and our systems are monitored for unusual activity. Payment details are handled by certified processors, so sensitive card data does not sit in the open on our own systems. While no online service can promise perfect security, we take the protection of your information at Golisimo Casino seriously.

International Transfers

Some of our partners operate outside the United Kingdom and the European Economic Area. Where your data moves across borders, we put appropriate safeguards in place, such as standard contractual clauses, so your information keeps a similar level of protection wherever it is handled.

Your Rights over Your Data

You hold a set of rights over the information we keep, and you can exercise any of them free of charge. These include the right to:

• Access the personal data we hold about you.
• Ask us to correct anything inaccurate or incomplete.
• Request deletion of your data where we are not required to keep it.
• Object to or restrict certain processing, including marketing.
• Receive a copy of your data in a portable format.
• Withdraw consent at any time where we rely on it.

To use any of these rights, contact us through the details on our contact page. You also have the right to complain to the relevant data-protection authority if you are unhappy with how casino Golisimo has handled your information.

Marketing and Your Communication Choices

We only send marketing about Golisimo Casino offers where you have agreed to receive it, and you can change your mind at any time. Each promotional email carries an unsubscribe link, and you can also adjust your contact preferences from your account settings.

Turning off marketing never affects service messages. We still need to reach you about deposits, withdrawals, security alerts and changes to your account, because those messages are part of running your account rather than promotion.

Where we tailor an offer to how you play, we use only the activity tied to your own account, never data bought from outside sources. You can ask us to stop that tailoring while keeping general updates, and casino Golisimo will honour the request.

Automated Checks and Fraud Prevention

Some of our safeguards run automatically. Anti-fraud and anti-money-laundering systems review deposits, withdrawals and sign-in patterns for signs of unusual activity, which helps us protect both you and the wider player base.

These checks may flag an account for a manual review by our team, for example before a first payout clears. A member of staff looks at anything a system raises, so an automated flag never decides a case on its own.

You can ask for a human review of any decision that affects your account, and you can share your side before we finalise it. We explain the outcome in plain terms whenever the law and our security duties allow.

Protecting Children and Young People

Golisimo Casino is strictly for adults aged 18 or over, and we take real steps to keep minors away from real-money play. Age verification sits at sign-up and again at the cashier, and any account that cannot confirm an adult holder is closed.

We never knowingly collect data from a child. If we learn that someone under 18 has opened an account, we close it and delete the associated personal data, keeping only what the law requires us to retain.

Parents and guardians can add a further layer with parental-control and site-blocking software on shared devices. Our responsible gaming page points to the tools and organisations that help with this.

Data Breaches and How We Respond

No system is immune to risk, so we plan for the rare case of a security incident. Our systems are monitored around the clock, and we keep a response plan ready so that any breach is contained quickly.

If an incident were ever likely to affect your rights, we would notify the relevant authority within the timescales the law sets, and we would tell affected players directly where that is required. We would also explain what happened and what you can do to protect yourself.

Keeping your own account safe helps too: use a strong, unique password, switch on two-step entry, and never share your login. Those habits sit alongside the protections casino Golisimo builds in.

Cookies and Changes to This Policy

We use cookies and similar technologies, which our cookie policy explains in full, including how to manage them. You can change your choices at any time, and the two policies are designed to be read together.

We may update this privacy policy as our service, our partners or the law change. Any new version takes effect once posted here, and the date below records the latest revision.

Where a change is significant, we aim to flag it to you directly, for example by a notice on the site or a message to your registered email. Continuing to use Golisimo Casino after an update means the current version applies to your account.